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Cairns 
Australia

Incorporating the Kiwi Dairy

FREQUENTLY ANSWERED QUESTIONS

QUESTIONS

ANSWERS

What forms of payment do you accept?

We accept Visa and Mastercard via our secure online PayPal option.

Is it safe to enter my credit card details on your site?
We don’t receive your credit card details, as they encrypted through the PayPal system.  So you can be rest assured that your online payment to us is safe.
How much do you charge for delivery?
We use Australia Post registered parcel to deliver your order. Postage is charged by calculating the actual weight of your order and applying a small charge to cover the cost of the carton and packaging. This is displayed at the checkout stage of your order. 

If you prefer to use Express Post then please email us at shop@mcinternationalgrocers.com.au and we will advise you of the additional charge. 

Because Australia Post charge either by actual weight or cubic weight, occasionally the price for delivery quoted at the checkout may be less than required. Crisps for example, take up a lot of space but weigh very little. This also applies to large, bulky but light products. 

If the cubic ruling should apply, which results in the charge for delivery being higher, then M&C International Grocers will contact you to inform you of the additional charge, prior to dispatching your order.
How long will I have to wait for my order to be delivered?
All Orders are usually despatched within 24 hours. If for some reason we are out of stock of a particular product we will contact you beforehand to offer an alternative if you wish to do so. All orders are despatched by Australia Post parcel post and take between 1-3 business days for QLD and 4-5 business days for the rest of Australia.

What if my order arrives and some products are damaged?

Whilst every care is taken to ensure that your order reaches you in perfect condition, M&C International Grocers cannot be held responsible for any product damaged in transit. Rest assured we take the utmost care in processing your order.
What happens if a product is out of stock?
Inevitably from time to time we do run out of certain lines. This is usually because of the time taken to ship items from the UK, Africa and Europe. However, we have orders arriving on average every 4 weeks and will contact you by either email or phone to advise when new stock arrives.